Quit all other programmes using broadband (browsers, email, skype, etc.).Use a wired connection (cable instead of wifi).To improve your connectivity, please make sure that you: Run the 'Audio Setup Wizard' again to test the volume of your audio.īreaking sound is usually due to unstable internet connectivity.Adjust the volume by dragging the slider towards 'Low' or 'High'.Click on the arrow next to the speaker icon in the top bar.If the sound from the meeting is very high or low, it may help to adjust the speaker volume. Make sure that your headset is selected and if not, select it from the drop down menu.Right-click the small speaker icon in the bottom right corner of your desktop.If you use Microsoft Windows, make sure that your headset is selected as your default playback device in your computer settings. Note: If you are using a headset that has not previously been connected to your computer, your computer may need to install the drivers. Make sure that your headset is plugged into your computer.Exit the meeting room and close all of your browsers.Make sure that you are using the Adobe Connect application, and not the internet browser.Note: You can always test your audio and microphone in the open Adobe Connect Test Room! If you cannot hear the music when testing the audio, follow the guidelines below.If your sound is working, proceed to the following steps of the 'Wizard'.Test your headset sound in the 'Wizard'.Choose 'Audio Setup Wizard' in the drop down menu.Click the 'Meeting' menu in the top left corner. You can test your audio and microphone by running the 'Audio Setup Wizard'.
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